Returns & refunds
If equipment isn't right for the job, you have 30 days from delivery to start a return. Here are the terms in full, including what is and isn't returnable.
Contact us within 30 days
Email or call with your order number, the item and the reason for return. We issue a Return Merchandise Authorization (RMA) number.
Pack the item
Return the item in its original packaging with all accessories and documentation. Write the RMA number on the outside of the package or crate.
Ship it back
Return freight is arranged by you unless the return is due to our error or a warranty defect, in which case we cover it and book the carrier.
Inspection and refund
We inspect on arrival and process the refund to the original payment method within 5–10 business days of acceptance.
Return window
Returns must be requested within 30 calendar days of delivery and the item must be received back within 21 days of the RMA being issued.
Condition requirements
- Item is unused or in new, resalable condition
- Original packaging, manuals and accessories are included
- No fluid, chemical or debris residue in tanks, hoses or recovery systems
- RMA number is marked on the package
Restocking fee
A restocking fee of up to 15% may apply to returned machines that have been uncrated, filled or run. No restocking fee applies where the return is due to our error, a shipping error or a warranty defect.
Items that cannot be returned
- Custom-built and made-to-order machines produced to your specification
- Opened consumables: chemicals, pads, filters and brushes that have been used
- Items damaged by misuse, incorrect chemicals or unauthorised modification
- Items returned without an RMA number
Damaged or incorrect shipments
Inspect your shipment before signing. Note any visible damage on the delivery receipt and photograph it, then contact us within 48 hours of delivery. We replace or repair damaged goods at no cost to you and handle the carrier claim. For incorrect items, we send the correct item and provide a prepaid return label.
Warranty claims
Machines carry a written limited warranty against defects in materials and workmanship, with coverage periods stated on each product page. To make a claim, contact us with your order number, the serial number and a description of the fault. We may repair, replace parts, or replace the unit at our discretion.
Wear items — brushes, pads, squeegee blades, filters, hoses, belts and batteries depleted through normal cycling — are consumables and are not covered by warranty. Damage from misuse, incorrect chemicals, inadequate maintenance or unauthorised repair is also excluded.
Refunds
- Refunds are issued to the original payment method
- Processing takes 5–10 business days after the return is accepted
- Original outbound freight is refunded only where the return is due to our error or a warranty defect
- Sales tax is refunded proportionally with the returned items
Start a return
Email info@avyroenterprises.com or call +1 843-631-3034. Returns are received at 33543 Highway 85, Afton, OK 74331 — please do not ship without an RMA. Full contract terms are in our Terms & Conditions.